Web Design Inquiry Process
Client satisfaction is my top priority and always offer an excellent client experience and service. Every business or service is unique and if you are inquiring about my services and would like to receive a Web Design Proposal & Scope of Work for your project. The inquiry process is to determine if I’m a good fit and how I can best serve you. If you would like to inquire further, I will then email you my Proposal & Scope of Work for your review. If you choose to approve and go ahead with my web design services as outlined within that document, I will proceed further with your website design project. The web design inquiry process is as follows:
Web Design Inquiry & Intake Form
You contact me either by phone or email to inquire about my design services. You take a moment to complete my Website Design Inquiry & Intake Form and submit back to me. This form will help me understand what your needs and requirements are. After you submit this form, I will be in touch with you to discuss further what you require and how I can help and if you would like to schedule your Free Web Design Consultation.
Free Web Design Consultation
Once I hear back from you through the Web Design Inquiry & Intake Form you submit to me and you decide that you would like to move forward with this inquiry process, you will need to schedule your Free Web Design Consultation with me to discuss your web design project further. This meeting can be either in-person or by video conference. In this meeting, I will listen and learn about your company, answer your questions, and educate you on my services and pricing structure based on your needs. At this point, together we will complete the Brand & Website Questionnaire through my website or you are welcome to fill it out prior to the web design consultation and submit back to me. This questionnaire is designed to help me understand your goals, needs and style and would be information you have so far. Once I receive this form, I will look over the details and contact you if needed.
Proposal & Scope of Work Approval Process
Proposal & Scope of Work
After your Free Web Design Consultation and the Brand & Website Questionnaire has been submitted, you will receive my Proposal & Scope of Work by email, and you are encouraged to look it over carefully. This Proposal will outline what you will receive with my services and the costs associated with the redesign. It will also outline a payment schedule as well. If you agree to my Proposal & Scope of Work, I will then email my Web Design Contract for Services via HelloSign for our signatures.
Contract Signing
Once you receive my Contract through HelloSign, you are encouraged to look it over carefully. The Contract will outline what you will receive with my services as stated in the Scope of Work document I included with my estimate or proposal and the cost as stated in the estimate or proposal. It will also outline the agreed payment schedule. Once the contract is signed with both our signatures, a retainer is collected.
First Initial Deposit
Once the contract is signed with both our signatures, a retainer is collected which is the First Initial Deposit 50% of the total cost of the estimate or proposal. This will then reserve you into my schedule to begin the design process.
Booking Your Project
If you are ready to begin and interested in booking your project with me plus all of the above steps have been completed, I would be happy to accommodate your time frame and schedule your project as soon as I can. My professional "Starter" website package up to 5 pages takes about 1-3 weeks depending on how quickly you can provide the information required. A more involved custom web design project usually takes about 4-6 weeks to complete but I can give you a more accurate time frame after we have discussed the details in your Free Website Design Consultation.
Further Meetings
Since aesthetics and preferences change over time, this meeting usually takes place 1-2 weeks before the design process begins so I have time to get to know you and you can explore and decide on design ideas closer to the design process. During the allotted time, we will discuss the aesthetics, logistics, and details of your design. This includes reviewing inspirational websites, branding, and review websites from my portfolio. I want to make sure that you walk away with an idea of how your website design will display and function before going further with the design process and launch day.
Client Experience
I value customer service to the maximum! As the planning and design continues, you can contact me as many times as you wish with questions and updates as we go along. Both our Dropbox private shared file and Asana, my project management systems will keep us organized and on top of all the task details to keep you up-to-date and to ensure peace of mind!
Frequently Ask Questions
Please take a moment to read my Frequently Asked Questions page of my website to clarify any further questions you may have.
Project Start Expectations Process
Web Designer:
Invites you to a Dropbox shared file created in your company’s name for use during your website design project. This is where Client will upload images and documents to the Web Designer.
Invites you to join Asana which is the Web Designer’s project management system that you both will use to know which tasks need to be completed while work is being done on your website design project.
Sends a Welcome Package through the Dropbox shared file which will contain important info and a Client Website Preparation Checklist to keep this organized and know what is expected.
Selects the best template and design for your website based on your style preferences and business requirements.
Organizes Client’s website content to best promote your business and services to achieve a professional and functional website design.
Will be available to Client for unlimited support and communications via Asana, phone, email, or video conference while working on your website design project.
Provides custom training videos, and a free website training session in order to update your new website or blog posts.
Client:
Accepts Web Designer’s Dropbox shared filed for use during your project. You may be required to set up your own free account if you do not already have one.
Accepts Web Designer’s invitation to Asana via email. Again, there is no cost to you for this service.
Reads Web Designer’s Welcome Package that I sent via our Dropbox shared file as it contains various info such as my client Website Preparation Checklist.
Sends Web Designer via Dropbox, all written content, images, and videos so their project stays on schedule.
Completes Web Designer’s Brand & Website Design Questionnaire regarding your styling preferences, functional requirements and business needs and submit. This may have been completed in our initial Website Design Consultation.
Submits all written content, using Web Designer’s Client Content Submission form via the Donna Halme Designs website and submit.
Upload images and graphics in the correct format and size outlined in the Website Preparation Checklist.
Responds to my emails and be available for feedback, questions and communications in a timely manner.
Web Design Process Phases
Web Design Process
There are various phases to my web design process and I will provide more detailed information as we progress to help walk you through and clarify what is required at each phase. This will also help to keep the project on schedule for launch day.
I hope this provides you more information and clarity with regards to the client inquiry process, project start expectations, and the website design process and phases of a project. If you require further information, please let me know, I'm here for you!
100% SATISFACTION GUARANTEE
At Donna Halme Designs, I want to make sure every website design is functional and aesthetically pleasing to the eye. In addition, your client experience is very important to me and if there is anything I can improve, please let me know and I will make any necessary changes.
